What is the Export Support Service and how can it help my business?

With less than one month to go until the introduction of full customs controls, businesses are turning to the Export Support Service for crucial advice.

But what is the new platform and how could it help your business?

Here’s what you need to know.

What’s changing?

If you export goods and services to Europe, you will be impacted by several changes from 1 January 2022.

The new processes – known as full customs controls – will affect the way you handle customs declarations, border controls, rules of origin, and commodity codes, as well as how you will account for VAT and other fees and charges.

What is the Export Support Service?

Described as “all the support you need, all in one place”, the Export Support Service is the Government’s one-stop-shop for advice on European trade.

It was launched in October this year after businesses called for a single point of contact for exporters entering new markets.

Traders seeking to start or expand existing global trading operations can ask dedicated experts a range of questions, including:

  • Specific advice on exporting to new markets
  • What paperwork you will need to sell your goods abroad
  • How to make supplementary, export, and customs import declarations
  • How to navigate licences, certificates, and authorisations
  • Guidance on recognising professional qualifications
  • Queries around the rules of origin
  • Rules for a specific country or product, such as food, drink, medicinal, pharmaceutical, or animal-derived goods.

How do I use the Export Support Service?

Exporters can ask a question by phone using the details below, or ask a question online here.

  • Export support team
    Telephone: 0300 303 8955
    Textphone: 18001 0300 303 8955
    Monday to Friday, 8am to 6pm (excluding public holidays)
    Find out about call charges

Get advice today

For help and advice with related matters, please get in touch with our team today.